What You’ll Do
- Provide excellent customer support via email, phone, and video calls.
- Onboard new B2B clients, guiding them through our platform through product demos and training sessions - ensuring a smooth start.
- Troubleshoot technical issues by guiding customers through step-by-step solutions clearly and effectively.
- Assist with launching new initiatives and success programs to drive customer engagement.
- Collect and share customer feedback to help improve the product and support experience.
- Work alongside the other Customer Success team members on executing success projects and initiatives aimed at improving customer experience as well as driving workflow optimisation and building a strong, scalable success and support function.

What We Expect from You:
- Native level Finnish skills - both written and verbal.
- Professional level English skills - both written and verbal as our customers are international.
- Have 1-2 years of proven work experience in customer support, customer success, or a similar role (preferably in B2B SaaS).
- Comfortable with video calls, demos, and guiding customers through onboarding.
- Proactive, structured, and comfortable working on new initiatives.
- Ability to work closely with different teams (product, support, success, sales).
- A problem-solver who enjoys making processes better.
- Willingness to travel when needed.

We Hope You Have:
- Experience with customer success tools (e.g. Intercom, HubSpot, etc.).
- Experience with customer research and data analysis.
- Familiarity with troubleshooting and providing technical support, especially in a SaaS environment.
- A technical understanding and eagerness to learn, including basic knowledge of HTML and CSS.
- Proficiency in Swedish, German, or another foreign language.

What We Offer
At Docue, we believe that great work happens in a great environment. We offer you the opportunity to work in a versatile role within a growing international organisation with a low hierarchy, where everyone is easily approachable.

Here’s what you can expect:
- An international work environment and an exciting role in a growing company.
- A collaborative workplace where you can make an impact from day one in our company.
- All hardware and software you need to perform in your role.
- Comprehensive onboarding and opportunities to develop your skills.
- Flexible hybrid work opportunities and a supportive remote work policy.
- All the hardware and software you need to succeed in your role / Ergonomic work equipment to support a healthy work environment.
- A collaborative and supportive work environment.
- Sports and culture benefits.
- Excellent health coverage at work and during leisure time.

This is a fixed-term parental leave substitute position, expected to last from June 2025 to June 2026, with a flexible start in April–May. As Docue continues to grow, there may be opportunities to extend the role after the contract ends. The start date is as soon as a suitable candidate is found. The base salary for this role is between €2,700–3,200 per month, depending on your experience, skills and expertise.

If this sounds like the right fit for you, we’d love to hear from you! We accept applications until April 13th and we will respond to all applications in the following days.

Have questions about the position? Our Chief Customer Officer Lotta Olkinuora, lotta@docue.com will be happy to answer your questions, +358 50 566 6059, at the following times:

• Thursday 27th of March 2.30pm-3.30pm EET

• Friday 28th of March 9am-10am EET

• Tuesday 8th of April 10am-11am EET

Our Values

We expect our employees to embrace and uphold our core values:

• Being FAIR never goes out of style. We are fair to each other and our customers. That's why we call ourselves the Robin Hood of Legal services. If at any time you hesitate about what you are doing, just ask yourself "Is it fair?" and this value will guide you.

• We aim at SCALABILITY in everything we implement. Becoming international #1 won't happen overnight. It requires long term commitment and a scalable foundation to build on. We measure our progress continuously to estimate scalability and enjoy the small wins we get.

• We are proud of our ENTREPRENEUR-DNA. We think and talk like entrepreneurs. We understand our responsibilities to our customers and fellows in our Docue team. We don't hide behind company roles or business jargon. If we stumble, our DNA will make us do better than expected.